1.1 24/7 will provide the member with roadside assistance Australia wide, where we can and when it is safe to do so. Membership may be registered under the name of an individual, company or an organisation. The membership will apply to the vehicle, which must be currently registered and in a roadworthy condition;
1.2 A cooling off period of two (2) business days provides members with the ability to cancel their membership in writing to email@example.com
1.3 Member services/benefits will become effective after the cooling off period of two (2) business days after the receipt of payment. Membership/s must be paid for and current to obtain any services or benefits. Emergency membership is available at additional cost if assistance is required immediately.
1.4 Membership plans can be upgraded at any time by contacting 24/7 on 1300 550 279. Your new services/benefits will become effective two (2) business days after the receipt of payment.
1.5 Should you replace your vehicle, your membership is transferable. In order to organise the transfer, you must contact 24/7 during business hours within 7 days of vehicle changeover occurring. Transfer will become effective two working days after notification is received by 24/7.
1.6 All fees paid to 24/7 (including membership fees, administration fees, service fees) are non-refundable unless under the following circumstances: sale of vehicle (with proof of registration transfer) or insurance write-off (with proof from insurer) with no claims in the current membership period, a pro-rated refund less an administration fee of $22.00.
1.7 Service will not be provided to a member who, in our view, is abusive, threatening or violent to any 24/7 staff member or contractor, or a member who attempts to receive service by deception. Should a member behave in this way we may, after investigation:
– Suspend or limit services to the member,
– Impose service fees for further service requests, or
– Void the membership
1.8 Any changes to the vehicle registration number or change of address must be reported to 24/7 during business hours, within 7 days of the change occurring.
1.9 When requesting roadside assistance, you must provide the correct vehicle details and the exact location of the vehicle. All services will be at your expense if we are not able to confirm your membership.
1.10 Roadside assistance is only available on any sealed or designated road that the service provider deems to be safe. Roadside assistance is only provided where the weight of the vehicle is less than 3.5 tonne gross and the length of the vehicle is less than 5.5 metres.
1.11 We will not authorise or pay for any service performed/carried out prior to the commencement date of the membership.
1.12 If you are not in attendance with your vehicle at the time when the service provider arrives, the service cannot be performed and one call-out will be deducted from the member’s callouts. Further callouts related to the same breakdown will be considered a separate callout.
1.13 Roadside assistance is provided in the event of an unexpected mechanical breakdown. It does not cover vehicle maintenance or permanent repairs. Temporary repairs may be made at the request of the member/driver to mobilise the vehicle (where possible). However, regular maintenance or any mechanical repairs (major or otherwise) is the member’s responsibility and will be at the member’s expense.
1.14 If a member makes use of all the service callouts in a membership term, the membership will be deemed exhausted. To receive further roadside assistance, you will be required to pay a service fee by credit card at the time of the call for each additional service request or take out a new policy. Unused callouts will not be carried forward. Four- and Five-star plans have no callout limits, subject to Sub-Section 1.13 below.
1.15 If a member has received and continues to request roadside assistance or towing for a vehicle repeatedly on an unjust and excessive number of instances in a year, we may refuse to provide further roadside assistance or towing and will then offer an alternative service at the member’s expense – payable upon request of service.
1.16 Limits of liability per yearly membership for each protection plan:
– “3 Star” four (4) callouts per year.
– “4 Star” unlimited callouts subject to excessive use (Section 1.14).
– “5 Star” unlimited callouts subject to excessive use (Section 1.14).
1.17 24/7 reserves the right to amend prices and inclusions of policies without prior notice.
1.18 To clarify the definition of metro/regional and rural/country areas contact please contact 24/7 on 1300 550 279
1.19 Where reimbursement is requested, you are to provide the relevant documentation and receipts to verify expenses covered under your membership via email to: firstname.lastname@example.org